Privacy policy

PRIVACY POLICY

Last Updated: May 13, 2026

OAK & EMBER GLOBAL LIMITED (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, process, and disclose your information when you access or use our website, products, services, and related features (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our Services, we may collect the following categories of personal information:

Contact Information

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number

Payment & Transaction Information

  • Payment method details
  • Billing information
  • Purchase history
  • Order details
  • Refund and return information

Account Information

  • Username
  • Password
  • Preferences and settings

Device & Technical Information

  • IP address
  • Browser type
  • Device identifiers
  • Operating system
  • Time zone
  • Network connection information

Usage Information

  • Pages viewed
  • Products viewed or added to cart
  • Website interactions
  • Search activity
  • Referral sources

Communications

  • Messages sent to customer support
  • Reviews, feedback, or survey responses
  • Other communications with us

2. HOW WE COLLECT INFORMATION

We may collect information:

  • directly from you when you place orders, create an account, contact us, or interact with the Services;
  • automatically through cookies and similar technologies;
  • from payment processors, shipping providers, analytics providers, and marketing partners; and
  • from third-party platforms or integrations where permitted by law.

3. HOW WE USE YOUR INFORMATION

We may use your information to:

Provide Our Services

  • process and fulfill orders;
  • manage payments and refunds;
  • arrange shipping and delivery;
  • maintain customer accounts; and
  • provide customer support.

Improve User Experience

  • personalize your shopping experience;
  • improve website performance and functionality;
  • analyze website traffic and usage patterns; and
  • develop new products and features.

Marketing & Advertising

  • send promotional communications;
  • provide updates and offers;
  • measure marketing effectiveness; and
  • display personalized advertisements where permitted by law.

You may opt out of marketing communications at any time.

Security & Fraud Prevention

  • detect and prevent fraud;
  • protect accounts and transactions;
  • enforce our policies and terms; and
  • maintain platform security.

Legal Compliance

  • comply with legal obligations;
  • respond to lawful requests;
  • resolve disputes; and
  • protect our rights and interests.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • operate the website;
  • remember user preferences;
  • analyze traffic and performance;
  • personalize content and advertisements; and
  • improve the Services.

You may disable cookies through your browser settings, though certain features of the Services may not function properly.

5. HOW WE SHARE INFORMATION

We may share personal information with:

Service Providers

Including providers that assist with:

  • payment processing;
  • shipping and fulfillment;
  • website hosting;
  • analytics;
  • customer support; and
  • marketing services.

Business & Advertising Partners

We may work with third-party advertising and analytics providers to help deliver personalized advertising and measure campaign effectiveness.

Legal & Compliance Purposes

We may disclose information where required by law or where necessary to:

  • comply with legal obligations;
  • protect our rights or property;
  • investigate fraud or security issues; or
  • enforce our policies.

Business Transfers

Information may be transferred in connection with:

  • mergers;
  • acquisitions;
  • restructuring; or
  • sale of business assets.

6. SHOPIFY SERVICES

Our store is powered by Shopify, which provides the ecommerce platform used to operate the Services.

Shopify may process personal information necessary to:

  • operate the store;
  • process transactions;
  • improve platform functionality; and
  • support fraud prevention and analytics.

Your information may be processed and stored in countries outside your own jurisdiction.

7. DATA RETENTION

We retain personal information only for as long as necessary to:

  • provide the Services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements; or
  • maintain business records.

Retention periods may vary depending on the nature of the information and legal requirements.

8. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials.

9. YOUR RIGHTS

Depending on your location and applicable law, you may have rights including:

  • the right to access your personal information;
  • the right to correct inaccurate information;
  • the right to request deletion of your information;
  • the right to object to certain processing activities;
  • the right to withdraw consent where processing is based on consent;
  • the right to request data portability; and
  • the right to opt out of certain marketing communications.

We may need to verify your identity before processing requests.

10. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your country of residence.

Where required by applicable law, we implement appropriate safeguards for international data transfers.

11. CHILDREN’S PRIVACY

Our Services are not intended for children under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it.

12. THIRD-PARTY WEBSITES

Our Services may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of third-party services. Your use of third-party websites is at your own risk.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect:

  • operational changes;
  • legal requirements; or
  • updates to our business practices.

Updated versions become effective upon posting to the website.

Your continued use of the Services after changes are posted constitutes acceptance of the updated Privacy Policy.

14. CONTACT

If you have questions regarding this Privacy Policy or your personal information, you may contact OAK & EMBER GLOBAL LIMITED through the appropriate customer support channels made available on the website.