Terms of service

Welcome to OAK & EMBER GLOBAL LIMITED (“Company”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any related content or features (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

1. ELIGIBILITY

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services or make purchases.

By using our Services, you confirm that:

  • you are legally capable of entering into binding agreements;
  • all information you provide is accurate and current; and
  • you will use the Services only in accordance with applicable laws.

2. ACCOUNT RESPONSIBILITIES

You may be required to create an account to access certain features.

You are responsible for:

  • maintaining the confidentiality of your login credentials;
  • restricting access to your account and devices; and
  • all activity occurring under your account.

We reserve the right to suspend or terminate accounts suspected of fraud, abuse, unauthorized resale activity, or violations of these Terms.

3. PRODUCTS & AVAILABILITY

We strive to display product descriptions, colors, sizing, and images as accurately as possible. However, actual product appearance may vary depending on device settings and manufacturing variations.

All products are subject to:

  • availability;
  • pricing corrections;
  • discontinuation without notice; and
  • quantity limitations at our discretion.

We reserve the right to refuse or cancel orders suspected of:

  • fraudulent activity;
  • unauthorized resale;
  • misuse of promotions; or
  • violations of these Terms.

4. PRICING & PAYMENT

All prices displayed are in the applicable store currency unless otherwise stated.

Prices do not include:

  • taxes;
  • customs duties;
  • import fees; or
  • shipping costs unless expressly indicated.

You agree to provide valid and authorized payment information. By submitting payment information, you authorize us and our payment processors to charge the full order amount, including applicable taxes and shipping fees.

We reserve the right to correct pricing errors at any time, including after an order has been submitted.

5. ORDER ACCEPTANCE

Your order constitutes an offer to purchase products from us.

We may accept, reject, or cancel orders at our sole discretion, including due to:

  • inventory limitations;
  • suspected fraud;
  • pricing errors; or
  • shipping restrictions.

An order is not considered accepted until you receive a shipment confirmation.

6. SHIPPING & DELIVERY

Delivery estimates are provided for convenience only and are not guaranteed.

We are not liable for delays caused by:

  • carriers;
  • customs processing;
  • weather;
  • labor disruptions; or
  • events outside our reasonable control.

Risk of loss and title transfer to you upon delivery to the shipping carrier.

You are responsible for ensuring shipping information is accurate.

7. RETURNS & REFUNDS

Returns, exchanges, and refunds are governed exclusively by our Refund Policy.

We reserve the right to deny returns that:

  • violate our policies;
  • show signs of misuse;
  • are fraudulent; or
  • involve excessive return activity.

8. INTELLECTUAL PROPERTY

All content available through the Services, including:

  • logos,
  • trademarks,
  • graphics,
  • photographs,
  • videos,
  • text,
  • product designs,
  • branding, and
  • website content

is owned by or licensed to OAK & EMBER GLOBAL LIMITED and protected by intellectual property laws.

You may not reproduce, distribute, modify, exploit, scrape, or commercially use any content without prior written permission.

9. USER CONTENT & FEEDBACK

If you submit reviews, comments, photos, suggestions, or other content (“User Content”), you grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, publish, modify, and display such content for commercial and marketing purposes.

You represent that:

  • you own or control the rights to the content;
  • your content does not violate laws or third-party rights; and
  • your content is not misleading, abusive, defamatory, or unlawful.

We reserve the right to remove User Content at our discretion.

10. PROHIBITED ACTIVITIES

You agree not to:

  • violate laws or regulations;
  • engage in fraud or deceptive conduct;
  • interfere with website functionality or security;
  • distribute malware or malicious code;
  • scrape or harvest data;
  • use bots or automated systems without authorization;
  • impersonate others; or
  • misuse promotions, discount codes, or referral programs.

Unauthorized use may result in account termination and legal action.

11. THIRD-PARTY SERVICES

Our Services may contain links to third-party websites or services.

We are not responsible for:

  • third-party content;
  • external websites;
  • payment processors;
  • shipping carriers; or
  • third-party policies and practices.

Your use of third-party services is at your own risk.

12. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING:

  • MERCHANTABILITY,
  • FITNESS FOR A PARTICULAR PURPOSE,
  • NON-INFRINGEMENT, AND
  • ACCURACY OF INFORMATION.

We do not guarantee uninterrupted, secure, or error-free operation of the Services.

Nothing in these Terms excludes rights that cannot be excluded under applicable consumer protection laws.

13. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OAK & EMBER GLOBAL LIMITED SHALL NOT BE LIABLE FOR:

  • indirect,
  • incidental,
  • punitive,
  • special, or
  • consequential damages,

including loss of profits, data, revenue, goodwill, or business opportunities arising from your use of the Services.

Our total liability for any claim relating to the Services shall not exceed the amount paid by you for the applicable order.

Nothing in these Terms excludes liability that cannot legally be limited or excluded.

14. INDEMNIFICATION

You agree to indemnify and hold harmless OAK & EMBER GLOBAL LIMITED and its affiliates, officers, employees, and partners from claims, liabilities, damages, and expenses arising from:

  • your misuse of the Services;
  • your breach of these Terms; or
  • your violation of laws or third-party rights.

15. PRIVACY

Your use of the Services is subject to our Privacy Policy.

We process personal information in accordance with applicable data protection laws.

16. FORCE MAJEURE

We are not responsible for delays or failures caused by events beyond our reasonable control, including:

  • natural disasters,
  • internet outages,
  • labor disputes,
  • governmental actions,
  • pandemics,
  • supply chain disruptions, or
  • carrier delays.

17. TERMINATION

We may suspend or terminate access to the Services immediately and without notice if:

  • you violate these Terms;
  • fraudulent activity is suspected; or
  • your conduct harms our business or users.

Termination does not affect obligations accrued prior to termination.

18. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with applicable laws.

Any disputes arising from these Terms shall be subject to the appropriate courts of competent jurisdiction.

If you are a consumer residing in a jurisdiction with mandatory consumer protections, nothing in these Terms limits those statutory rights.

19. CHANGES TO THESE TERMS

We may update these Terms periodically.

Updated Terms become effective upon posting to the website unless otherwise required by law.

Your continued use of the Services after updates constitutes acceptance of the revised Terms.

20. CONTACT INFORMATION

Questions regarding these Terms may be directed to OAK & EMBER GLOBAL LIMITED.